The pressures reshaping Ecommerce
Ecommerce brands face intense competition, rising expectations, and high customer abandonment rates. Shoppers expect instant answers on delivery, returns, promotions, and product suitability, while fragmented data systems make it difficult to deliver seamless personalisation and fast support. Every delay increases the likelihood of a lost sale.
Key Challenges:
High abandonment and journey drop-off
Uncertainty around delivery, products, or returns quickly interrupts buying journeys, driving up basket abandonment.
Growing volumes of product and delivery queries
Shoppers expect instant answers on stock, delivery times, and promotions, placing heavy pressure on support teams during peak periods.
Delivery issues and returns complexity
Late parcels, missed deliveries, and unclear returns processes trigger bursts of inbound contacts and rising customer frustration.
Disjointed data and inconsistent touchpoints
Disconnected ecommerce, CRM, and fulfilment systems cause repetitive questions, conflicting information, and inconsistent experiences.
Expectations for real-time personalisation
Customers want recommendations and support that react instantly to their behaviour, yet many brands lack the insight needed to deliver it.
Worktual Advanced Ai Solutions for Ecommerce
Advanced Ai Solutions for Ecommerce
Worktual Advanced Ai Solutions transform ecommerce performance by guiding shoppers through product choices, clarifying delivery expectations, and providing instant support at key conversion moments. This reduces friction, recovers abandoned journeys, and increases sales.
With real-time insight across customer behaviour and product data, Worktual Ai helps ecommerce brands deliver smoother, more personalised, and more confident shopping experiences across every digital channel.
Lola Ai Chatbot
Worktual’s Lola Ai Ecommerce Chatbot enhances digital journeys by offering fast guidance and personalised recommendations that support immediate purchase decisions.
Improve product discovery
Help shoppers explore relevant items, comparisons, alternatives, and user-matched suggestions that boost purchase confidence.
Enhance buying clarity
Provide instant information on delivery speeds, returns policies, stock availability, checkout steps, and promotional offers.
Reduce cart abandonment
Resolve friction – from discount queries to delivery concerns – before shoppers leave the journey.
Lola Ai Voicebot
Worktual’s Lola Ai Ecommerce Voicebot provides customers with quick, clear answers when they need voice assistance, especially during promotions, peak periods, or delivery surges.
Enable intelligent call routing
Direct customers based on needs such as delivery tracking, returns, payment concerns, or product questions.
Provide 24-hour support
Offer round-the-clock access to delivery updates, order status, returns information, and common service queries.
Build shopper confidence
Use calm, natural language that mirrors brand tone and gives shoppers reassurance during key purchase moments.
Ai Contact Centre
Worktual’s Ai Contact Centre unifies ecommerce communication channels into a single intelligent platform, enabling faster resolution and a more consistent, connected customer experience.
Unify customer communication
Integrate chat, email, and voice to deliver a coordinated journey across sales, service, and fulfilment.
Empower ecommerce teams
Provide Ai-driven support such as suggested replies, order summaries, product insight, and customer history.
Leverage actionable insight
Identify friction points in the journey – checkout blockers, delivery concerns, sentiment trends – and optimise operations with data-driven clarity.
Two pathways, one promise
With Worktual, organisations can plug in proven Ai Solutions today, or co-create bespoke intelligence that compounds into competitive advantage. Either way, we don’t sell tools – we build the Ai behind their next breakthrough.
Think Bigger
Brief us to build a tailored system around your stack, processes, and ambition.
Talk to us about a tailored system
All Worktual Ai Solutions operate within secure data frameworks to safeguard patient information and ensure compliance, security, and regulatory confidence.
Our Solutions
Customer Data
Platform
Gather, organise, and unify customer data from all sources. Create comprehensive profiles that personalise experiences, enhance targeting, and align marketing, sales, and support teams.
- ✔ A single platform for all customer data
- ✔ Integrate every channel seamlessly
- ✔ Cleanse and merge data effortlessly
- ✔ Uncomplicated activation
Customer Value
Management
Use real-time insights to track, segment, and grow customer value. Boost customer retention and revenue with smarter customer segmentation and personalised customer journey.
- ✔ Spot early signs of churn
- ✔ Identify big spenders
- ✔ Maximise customer retention
- ✔ Drive growth with data-driven insights
Campaign
Management
Easily create, schedule, and oversee campaigns across multiple channels. Reach your audience precisely using tools designed for consistency, timing, and easily generated campaigns.
- ✔ All channels, one dashboard
- ✔ Ai-powered agent assistance
- ✔ Designed for scalability
- ✔ Live insights and Automated replies
Lola –
Advanced Chatbot
Lola understands subtle cues like intent, tone, and complexity plus drives lead generation. She enables businesses to manage thousands of chats efficiently, delivering consistent, 24/7 support.
- ✔ Cutting-edge conversational Ai
- ✔ Deeper customer insights
- ✔ Fully automated support from start to finish
- ✔ Fast launch–rapid learning
Lukas –
Standard Chatbot
Lukas manages routine tasks like appointment bookings, scheduling, form submissions, and payment processing across web, WhatsApp, Instagram, and Meta platforms.
- ✔ Task-oriented Ai assistant
- ✔ Quick and dependable responses
- ✔ Simple setup process
- ✔ Provides 24/7 customer support
Ai Contact
Centre
Unify every channel into a single intelligent platform. Featuring built-in automation and agent support tools, our contact centre solution helps your team respond quickly and smoothly.
- ✔ All channels, one dashboard
- ✔ Ai-powered agent assistance
- ✔ Designed for scalability
- ✔ Live insights and Automated replies
Ticketing
System
Utilize real-time dashboards to monitor agent workloads, keep an eye on SLA deadlines, detect delays early, and guarantee every support ticket gets addressed promptly.
- ✔ Keep track of every request
- ✔ Simple assignment process
- ✔ Resolve issues more quickly
- ✔ Direct tickets to the proper agent
Customer Data
Platform
Gather, organise, and unify customer data from all sources. Create comprehensive profiles that personalise experiences, enhance targeting, and align marketing, sales, and support teams.
- ✔ A single platform for all customer data
- ✔ Integrate every channel seamlessly
- ✔ Cleanse and merge data effortlessly
- ✔ Uncomplicated activation
Customer Value
Management
Use real-time insights to track, segment, and grow customer value. Boost customer retention and revenue with smarter customer segmentation and personalised customer journey.
- ✔ Spot early signs of churn
- ✔ Identify big spenders
- ✔ Maximise customer retention
- ✔ Drive growth with data-driven insights
Campaign
Management
Easily create, schedule, and oversee campaigns across multiple channels. Reach your audience precisely using tools designed for consistency, timing, and easily generated campaigns.
- ✔ All channels, one dashboard
- ✔ Ai-powered agent assistance
- ✔ Designed for scalability
- ✔ Live insights and Automated replies
Lola –
Advanced Chatbot
Lola understands subtle cues like intent, tone, and complexity plus drives lead generation. She enables businesses to manage thousands of chats efficiently, delivering consistent, 24/7 support.
- ✔ Cutting-edge conversational Ai
- ✔ Deeper customer insights
- ✔ Fully automated support from start to finish
- ✔ Fast launch–rapid learning
Lukas –
Standard Chatbot
Lukas manages routine tasks like appointment bookings, scheduling, form submissions, and payment processing across web, WhatsApp, Instagram, and Meta platforms.
- ✔ Task-oriented Ai assistant
- ✔ Quick and dependable responses
- ✔ Simple setup process
- ✔ Provides 24/7 customer support
Ai Contact
Centre
Unify every channel into a single intelligent platform. Featuring built-in automation and agent support tools, our contact centre solution helps your team respond quickly and smoothly.
- ✔ All channels, one dashboard
- ✔ Ai-powered agent assistance
- ✔ Designed for scalability
- ✔ Live insights and Automated replies
Results
70%
Support Backlog
Reduced the support backlog by 60-70%
25%
Cart Abandonment Rate
Lola's proactive customer engagement resulted in a reduction in cart abandonment by 20-25%
20%
Conversion Rate
The conversion rate from website visitor to buyer increased by 15-20% during engaged shopping sessions
40%
Op Expense
Instead of a large support team handling high-volume repetitive inquiries, Lola handled 60-80% of routine questions autonomously, reducing operational costs by 30-40%
20%
Customer Expansion
The chatbot's 24/7 multilingual capability enabled the company's global customer reach to expand by 15-20%
15%
Smarter Selling
Lola's ability to capture conversation data in real-time enabled faster marketing decisions and increased sales opportunities by 10-15% through targeted communications
Worktual Ai helps ecommerce brands move from fragmented, reactive support to intelligent, integrated buying experiences. By blending automation with personalisation, clarity, and strong data governance, ecommerce businesses can significantly increase conversion, loyalty, and operational efficiency.
This creates digital journeys that feel effortless, responsive, and designed around the customer – every step of the way.
Chat to us today
Whether you’re scaling a startup/SME or evolving an enterprise, we’ll help you build bespoke Advanced Ai Solutions that keep you ahead–not just today, but tomorrow.
