Frequently asked questions
General
AI Agent
Conversational AI Agent
AI Contact Centre
What is Lola and how does it help businesses?
Lola is your digital workforce - an AI teammate that handles customer conversations, qualifies leads, and provides 24/7 support while reducing operational costs by 30-50%.
What is Worktual’s AI Contact Centre?
Its your always-on customer engagement hub that combines AI agents with human teams to deliver seamless support across every channel - voice, chat, email and social.
How do Worktual’s AI agents improve lead generation?
Our AI doesnt just collect leads - it qualifies them in real-time using your ideal customer profile, increasing sales-ready leads by 40% on average.
Can I customize Worktual AI tools for my business needs?
Absolutely. Teach Lola your products, processes and brand voice in hours - no coding required. Most clients see full customization in under 48 hours.
What makes Worktual’s AI agents unique in the market?
Three things: emotional intelligence (detects frustration/excitement), continuous self-learning, and seamless human handoffs with full context.
What is artificial intelligence (AI) in business?
AI is your competitive edge - technology that handles complex tasks, learns from data, and improves over time to drive efficiency and growth.
How can AI help improve customer experience?
By delivering instant, personalized support at scale - reducing wait times from hours to seconds while maintaining human-like quality.
What are the benefits of automating customer support?
Faster resolutions (70% improvement), lower costs (30-50% reduction), and happier teams (focusing on meaningful work instead of repetitive queries).
Is AI expensive for small and medium businesses?
Not anymore. Our solutions deliver enterprise-grade AI at SMB-friendly prices, often paying for themselves within 3 months.
What’s the difference between AI agents, chatbots, and virtual assistants?
Basic chatbots follow scripts. Virtual assistants handle simple tasks. Our AI agents understand context, learn continuously, and make judgment calls.
Can AI integrate with existing CRM and ERP systems?
Seamlessly. We connect with all major platforms in hours, not weeks - with no disruption to your current workflows.
How long does it take to deploy AI solutions?
Most clients go live in 48 hours or less. We handle the heavy lifting so you can focus on your business.
Do I need technical skills to use AI tools for my business?
Not at all. Our intuitive dashboard lets anyone train, monitor and optimize your AI - no computer science degree required.
