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Education

Engage students. Personalise learning. Elevate teaching.

Every learning interaction supported is potential unlocked.

Worktual builds bespoke Advanced Intelligence designed to support modern education environments with clarity, security, and scale. From higher education institutions to academies and training providers, Worktual helps education organisations streamline operations, improve communication, and deliver more responsive learner and staff experiences.

The expectations reshaping modern education delivery

Education providers face increasing pressure to deliver high-quality learning experiences while managing growing administrative complexity. Rising student expectations, expanding digital services, diverse learner needs, and constrained resources place heavy demands on academic, administrative, and support teams. High enquiry volumes, fragmented systems, and manual processes reduce efficiency and limit the ability to scale support effectively.

Worktual finds solutions for:

High enquiry volume

High volumes of student, parent, and staff enquiries strain admissions, student services, and support teams.

Rising admin burden

Manual enrolment, onboarding, and timetable coordination processes increase administrative burden.

Data accessibility issues

Disconnected systems make it difficult to access learner records, attendance data,and support histories in real time.

Data governance & compliance

Safeguarding, data protection, and audit requirements add governance complexity and limit automation flexibility.

Worktual Advanced AI Solutions for Education

Worktual Advanced AI Solutions modernise education operations by automating routine administrative tasks, improving information access, and supporting consistent, responsive communication across all channels. These capabilities reduce operational load, enhance learner experience, and allow educators and support staff to focus on teaching, guidance, and student success.

From admissions and enrolment support to ongoing student services and staff coordination, Worktual AI enables education organisations to operate more efficiently, transparently, and confidently throughout the learner lifecycle.

Lola AI Chatbot

Worktual’s Lola AI Education Chatbot acts as a first point of contact for students, parents, and staff, managing enquiries, guiding users through key processes, and providing instant access to accurate information. It helps education providers reduce response times, improve engagement, and deliver consistent support at scale.

Streamline admissions and enrolment

Automate responses to course enquiries, entry requirements, application steps, and documentation requests.

Enhance learner and parent experience

Provide instant answers on timetables, assessments, deadlines, fees, policies, and campus services.

Reduce administrative workload

Handle repetitive queries such as attendance checks, form guidance, and appointment scheduling, freeing teams to focus on higher-value support.

Lola AI Voicebot

Worktual’s Lola AI Education Voicebot delivers natural, contextual, and accessible voice interactions for students and stakeholders who prefer phone-based support. It ensures consistent, accurate assistance across high-volume periods such as enrolment cycles, exam seasons, and term start dates.

Enable intelligent call routing

Direct calls by intent such as admissions, student support, finance, safeguarding, or accommodation.

Provide 24/7 information access

Offer round-the-clock support for timetable queries, campus information, enrolment status, and key deadlines.

Support inclusive communication

Deliver clear, consistent voice interactions that improve accessibility and reduce reliance on overstretched call teams.

Worktual AI Contact Centre Solution

Worktual’s AI Education Contact Centre Solution brings together chat, email, and voice interactions into a single secure platform. This unified view gives education teams the context needed to respond faster, maintain consistency, and meet governance requirements.

Unify education communication

Integrate all channels to ensure joined-up engagement across admissions, student services, academic support, and administration.

Empower education teams

Provide real-time AI assistance such as suggested responses, student summaries, policy retrieval, and contextual guidance.

Leverage actionable insight

Analyse enquiry trends, service demand, and engagement patterns to improve planning, resource allocation, and learner outcomes.

Two pathways, one promise

With Worktual, organisations can plug in proven Ai Solutions today, or co-create bespoke intelligence that compounds into competitive advantage. Either way, we don’t sell tools – we build the Ai behind their next breakthrough.

Move Fast

Select a ready solution to unlock immediate ROI.

Talk to us about our solutions

Think Bigger

Brief us to build a tailored system around your stack, processes, and ambition.

Talk to us about a tailored system

All Worktual Ai Solutions operate within secure data frameworks to safeguard customer information and ensure compliance with Ofcom regulations, GDPR, and industry standards.

Our Solutions

Customer Data
Platform

Gather, organise, and unify customer data from all sources. Create comprehensive profiles that personalise experiences, enhance targeting, and align marketing, sales, and support teams.

A single platform for all customer data
Integrate every channel seamlessly
Cleanse and merge data effortlessly
Uncomplicated activation

Customer Value
Management

Use real-time insights to track, segment, and grow customer value. Boost customer retention and revenue with smarter customer segmentation and personalised customer journey.

Spot early signs of churn
Identify big spenders
Maximise customer retention
Drive growth with data-driven insights

Campaign
Management

Easily create, schedule, and oversee campaigns across multiple channels. Reach your audience precisely using tools designed for consistency, timing, and easily generated campaigns.

All channels, one dashboard
Ai-powered agent assistance
Designed for scalability
Live insights and Automated replies

Lola –
Advanced Chatbot

Lola understands subtle cues like intent, tone, and complexity plus drives lead generation. She enables businesses to manage thousands of chats efficiently, delivering consistent, 24/7 support.

Cutting-edge conversational Ai
Deeper customer insights
Fully automated support from start to finish
Fast launch–rapid learning

Lukas –
Standard Chatbot

Lukas manages routine tasks like appointment bookings, scheduling, form submissions, and payment processing across web, WhatsApp, Instagram, and Meta platforms.

Task-oriented Ai assistant
Quick and dependable responses
Simple setup process
Provides 24/7 customer support

Ai Contact
Centre

Unify every channel into a single intelligent platform. Featuring built-in automation and agent support tools, our contact centre solution helps your team respond quickly and smoothly.

All channels, one dashboard
Ai-powered agent assistance
Designed for scalability
Live insights and Automated replies

Ticketing
System

Utilize real-time dashboards to monitor agent workloads, keep an eye on SLA deadlines, detect delays early, and guarantee every support ticket gets addressed promptly.

Keep track of every request
Simple assignment process
Resolve issues more quickly
Direct tickets to the proper agent