Healthcare

Reduce wait times. Sharpen diagnosis. Improve outcomes.

Worktual builds bespoke Advanced Intelligence trained to read between the records. For a more responsive, human-centred healthcare system.

The demands pushing healthcare to breaking point

Healthcare providers across the globe face growing pressure to deliver accessible, efficient, and compassionate care against a backdrop of limited resources and rising patient demand.

Administrative workloads are increasing, patient expectations for 24/7 access are higher than ever, and regulatory compliance remains a constant concern. These pressures often lead to delays, communication gaps, and staff burnout, all of which can affect patient outcomes and satisfaction.

Worktual finds solutions for:

High Call Volumes

High call volumes and appointment backlogs strain administrative teams and delay patient responses.

Limited Staff Availability

Limited staff availability reduces capacity for personalised engagement and aftercare support.

Fragmented Systems

Fragmented systems make it difficult to track patient communications and coordinate across departments.

Data Protection

Strict data protection and confidentiality requirements add complexity to digital transformation.

Advanced Intelligence for real clinical impact

Advanced Ai Solutions for Healthcare

Worktual Ai healthcare solutions can reshape patient engagement by automating routine tasks, streamlining workflows, and supporting staff with intelligent tools. These technologies free clinical and administrative teams to focus on higher-value, human-led care, improving both operational efficiency and patient experience.

From automated appointment management to secure, data-informed conversations across multiple channels, Worktual Ai Solutions allow healthcare organisations to scale capacity and compassion, that delivers timely, accurate, and trusted communication at every stage of the patient journey.

Lola Ai Chatbot

Worktual’s Lola Ai Healthcare Chatbot acts as the first point of contact for patients, handling routine queries, streamlining appointments, and ensuring timely access to information. It enables healthcare providers to extend support beyond traditional office hours and keep administrative workloads under control.

Streamline patient access

Automate appointment booking, referrals, and routine enquiries, reducing call volumes and wait times.

Support care continuity

Provide follow-up information, reminders, and wellbeing check-ins to keep patients engaged post-consultation.

Free up staff capacity

Handle repetitive administrative tasks – such as form completion and FAQs – allowing staff to focus on clinical priorities.

Lola Ai Voicebot

Worktual’s Lola Ai Healthcare Voicebot allows patients to interact naturally using multi-lingual contextual speech, ideal for those who prefer phone communication or have limited digital access. They combine empathy and efficiency, ensuring vital information is delivered quickly and clearly, even at peak times.

Enable intelligent triage

Direct urgent cases efficiently and route non-clinical queries to self-service channels or chat support.

Deliver 24/7 assistance

Provide continuous patient access to key information and services, reducing after-hours pressure on staff.

Build trust and empathy

Use natural-sounding dialogue that maintains a compassionate, patient-first experience.

Ai Contact Centre

Worktual’s Ai Healthcare Contact Centre solution brings together every patient interaction – chat, email, and voice – into one secure and intelligent platform. This creates a single, coherent view of patient communication and allows staff to deliver faster, more personalised support with confidence.

Unify communication

Integrate chat, email, and voice channels to ensure consistent, seamless patient interactions across departments.

Empower agents

Provide real-time Ai support such as suggested responses, patient summaries, and knowledge retrieval to improve service quality.

Leverage data insight

Analyse patient sentiment, call patterns, and service outcomes to guide resource planning and quality improvement.

Two pathways, one promise

With Worktual, organisations can plug in proven Ai Solutions today, or co-create bespoke intelligence that compounds into competitive advantage. Either way, we don’t sell tools – we build the Ai behind their next breakthrough.

Move Fast

Select a ready solution to unlock immediate ROI.

Talk to us about our solutions

Think Bigger

Brief us to build a tailored system around your stack, processes, and ambition.

Talk to us about a tailored system

All Worktual Ai Solutions operate within secure data frameworks to safeguard patient information and ensure compliance, security, and regulatory confidence.

Our Solutions

Customer Data
Platform

Gather, organise, and unify customer data from all sources. Create comprehensive profiles that personalise experiences, enhance targeting, and align marketing, sales, and support teams.

✔ A single platform for all customer data
✔ Integrate every channel seamlessly
✔ Cleanse and merge data effortlessly
✔ Uncomplicated activation

Customer Value
Management

Use real-time insights to track, segment, and grow customer value. Boost customer retention and revenue with smarter customer segmentation and personalised customer journey.

✔ Spot early signs of churn
✔ Identify big spenders
✔ Maximise customer retention
✔ Drive growth with data-driven insights

Campaign
Management

Easily create, schedule, and oversee campaigns across multiple channels. Reach your audience precisely using tools designed for consistency, timing, and easily generated campaigns.

✔ All channels, one dashboard
✔ Ai-powered agent assistance
✔ Designed for scalability
✔ Live insights and Automated replies

Lola –
Advanced Chatbot

Lola understands subtle cues like intent, tone, and complexity plus drives lead generation. She enables businesses to manage thousands of chats efficiently, delivering consistent, 24/7 support.

✔ Cutting-edge conversational Ai
✔ Deeper customer insights
✔ Fully automated support from start to finish
✔ Fast launch–rapid learning

Lukas –
Standard Chatbot

Lukas manages routine tasks like appointment bookings, scheduling, form submissions, and payment processing across web, WhatsApp, Instagram, and Meta platforms.

✔ Task-oriented Ai assistant
✔ Quick and dependable responses
✔ Simple setup process
✔ Provides 24/7 customer support

Ai Contact
Centre

Unify every channel into a single intelligent platform. Featuring built-in automation and agent support tools, our contact centre solution helps your team respond quickly and smoothly.

✔ All channels, one dashboard
✔ Ai-powered agent assistance
✔ Designed for scalability
✔ Live insights and Automated replies

Ticketing
System

Utilize real-time dashboards to monitor agent workloads, keep an eye on SLA deadlines, detect delays early, and guarantee every support ticket gets addressed promptly.

✔ Keep track of every request
✔ Simple assignment process
✔ Resolve issues more quickly
✔ Direct tickets to the proper agent