Retail

Optimise stock. Drive sales. Boost margins.

Worktual builds bespoke Advanced Intelligence that understands retail intent, supports real-time product decisions, and removes operational friction across both physical and digital environments. The result is a more connected, more efficient, and more profitable retail experience.

The shifting demands retailers can no longer ignore

Retailers face rising pressure to deliver fast, personalised, and reliable support across every touchpoint. Shoppers want instant clarity on stock, sizing, click-and-collect, and store availability, while store teams struggle with fragmented systems and high service demand. At the same time, tight margins, unpredictable footfall, and inventory complexity make it harder to maintain consistency and drive sales.

Key Challenges:

High enquiry volumes and store-team pressure

Frequent questions about stock, sizing, pricing, and click-and-collect overload store teams, slowing service and reducing sales opportunities.

Disconnected in-store and online journeys

Shoppers expect seamless movement between channels, but inconsistent data and unclear information create friction and lost conversions.

Fulfilment and last-mile complications

Delivery delays, click-and-collect issues, and returns generate sudden spikes in demand, stretching store teams and support centres.

Fragmented systems and limited visibility

Siloed inventory, POS, and CRM systems make it difficult to access accurate product and customer information, leading to slower resolutions.

Rising demand for speed and personalisation

Shoppers expect fast, tailored assistance in every interaction, yet many retailers lack the real-time insight needed to meet these expectations.

Worktual Advanced Ai Solutions for Retail

Ai Chatbot, Voicebot, and Contact Centre

Worktual Ai Solutions transform retail operations by automating common enquiries, improving product discovery, and enhancing service across both digital and in-store channels. These capabilities reduce pressure on store colleagues, increase conversion, and create more informed buying decisions.

From guided selling to real-time inventory clarity, Worktual Ai empowers retailers to deliver smoother, more engaging, and more reliable experiences throughout the customer journey.

Lola Ai Chatbot

Worktual’s Lola Ai Retail Chatbot supports shoppers across web and mobile by providing fast, consistent guidance on products, sizing, and store availability. It improves purchase confidence, reduces friction, and increases the likelihood of conversion.

Improve product discovery

Offer tailored recommendations, alternatives, or suitability guidance based on customer preference or in-store availability.

Enhance customer clarity

Provide instant answers on size, colour, delivery options, click-and-collect windows, and live stock levels.

Reduce service workload

Automate common requests such as store opening times, stock checks, loyalty balance, or order tracking, easing pressure on retail teams.

Lola Ai Voicebot

Worktual’s Lola Ai Retail Voicebot delivers natural, multilingual assistance for customers who call stores or service lines. It helps during peak retail periods by providing fast and accurate guidance.

Enable intelligent triage

Direct urgent cases efficiently and route non-clinical queries to self-service channels or chat support.

Provide 24-hour support

Offer round-the-clock access to live stock updates, store enquiries, order statuses, and promotional information.

Build shopper trust

Use clear, friendly interactions that reinforce retail brand tone and provide consistent support during busy trading periods.

Worktual Ai Contact Centre Solution

Worktual’s Ai Contact Centre unifies every retail interaction – from chat and mobile to voice and email -into a single, intelligent platform. This improves operational efficiency and ensures every customer interaction receives the same clarity and consistency.

Unify customer communication

Bring all channels together for connected engagement across product, store, and fulfilment teams.

Empower retail colleagues

Deliver real-time support through suggested responses, product insights, and quick access to stock or customer data.

Leverage actionable insight

Analyse sentiment, enquiry trends, stock friction points, and service performance to improve decision-making and resource planning.

Two pathways, one promise

With Worktual, organisations can plug in proven Ai Solutions today, or co-create bespoke intelligence that compounds into competitive advantage. Either way, we don’t sell tools – we build the Ai behind their next breakthrough.

Move Fast

Select a ready solution to unlock immediate ROI.

Talk to us about our solutions

Think Bigger

Brief us to build a tailored system around your stack, processes, and ambition.

Talk to us about a tailored system

All Worktual Ai Solutions operate within secure data frameworks to safeguard patient information and ensure compliance, security, and regulatory confidence.

Our Solutions

Customer Data
Platform

Gather, organise, and unify customer data from all sources. Create comprehensive profiles that personalise experiences, enhance targeting, and align marketing, sales, and support teams.

✔ A single platform for all customer data
✔ Integrate every channel seamlessly
✔ Cleanse and merge data effortlessly
✔ Uncomplicated activation

Customer Value
Management

Use real-time insights to track, segment, and grow customer value. Boost customer retention and revenue with smarter customer segmentation and personalised customer journey.

✔ Spot early signs of churn
✔ Identify big spenders
✔ Maximise customer retention
✔ Drive growth with data-driven insights

Campaign
Management

Easily create, schedule, and oversee campaigns across multiple channels. Reach your audience precisely using tools designed for consistency, timing, and easily generated campaigns.

✔ All channels, one dashboard
✔ Ai-powered agent assistance
✔ Designed for scalability
✔ Live insights and Automated replies

Lola –
Advanced Chatbot

Lola understands subtle cues like intent, tone, and complexity plus drives lead generation. She enables businesses to manage thousands of chats efficiently, delivering consistent, 24/7 support.

✔ Cutting-edge conversational Ai
✔ Deeper customer insights
✔ Fully automated support from start to finish
✔ Fast launch–rapid learning

Lukas –
Standard Chatbot

Lukas manages routine tasks like appointment bookings, scheduling, form submissions, and payment processing across web, WhatsApp, Instagram, and Meta platforms.

✔ Task-oriented Ai assistant
✔ Quick and dependable responses
✔ Simple setup process
✔ Provides 24/7 customer support

Ai Contact
Centre

Unify every channel into a single intelligent platform. Featuring built-in automation and agent support tools, our contact centre solution helps your team respond quickly and smoothly.

✔ All channels, one dashboard
✔ Ai-powered agent assistance
✔ Designed for scalability
✔ Live insights and Automated replies

Ticketing
System

Utilize real-time dashboards to monitor agent workloads, keep an eye on SLA deadlines, detect delays early, and guarantee every support ticket gets addressed promptly.

✔ Keep track of every request
✔ Simple assignment process
✔ Resolve issues more quickly
✔ Direct tickets to the proper agent