Telecommunications

Optimise networks. Streamline support. Boost satisfaction.

Worktual builds bespoke Advanced Intelligence engineered to interpret network signals, surface customer insights, and support complex service journeys. For a more resilient, efficient, and customer‑centred communications provider.

The expectations testing telecoms at every touchpoint

Telecom providers operate in one of the most competitive and regulated markets. High call volumes, complex service portfolios, rising customer expectations, and evolving networks create intense pressure on contact centres and operations teams. Billing disputes, coverage issues, and outages generate spikes in demand, while fragmented systems and strict data‑privacy rules make it hard to deliver consistent, personalised service. These challenges erode loyalty, drive up costs, and slow innovation.

Worktual finds solutions for:

High churn and service dissatisfaction

Competitive options and shifting expectations lead customers to switch providers frequently. Roughly two‑thirds of consumers have ended a relationship because of poor customer service.

Rising costs and volumes

Increasing service demands and technical complexity drive up operational costs, while high enquiry volumes strain support teams.

Complex plans, billing issues and technical glitches

Confusing tariffs, surprise charges and network problems frustrate customers. During outages, call surges can overwhelm support teams.

Fragmented data and inconsistent experiences

Siloed systems make it difficult to access customer histories and unify interactions. Customers repeat themselves across channels, and slow resolutions erode trust.

Security, privacy, and regulatory pressure

Telcos must transform operations while managing evolving security threats and building trust in Ai. A recent EY survey found that 67 % of UK consumers want connectivity providers to better explain how Ai is used, and 57 % of telcos are concerned about security attacks on physical assets.

Worktual Advanced Ai Solutions for Telecommunications

Advanced Ai Solutions for Telecommunications

Worktual Advanced Ai Solutions help telecom providers transform customer service and operations by automating high‑volume tasks, improving data access and empowering teams with intelligent tools. These capabilities reduce operational costs, strengthen compliance and enable faster, more personalised service across every channel.

From account management and billing support to outage notifications and network insight, Worktual Ai allows telecom organisations to deliver rapid, reliable, and trusted communication at every stage of the customer journey.

Lola – Advanced Ai Chatbot

Worktual’s Lola Ai Telecommunications Chatbot acts as the first point of contact across web, app and messaging channels. It manages routine enquiries, resolves account issues and guides customers through complex processes, all while collecting actionable insights.

Simplify account and plan management

Automate tariff enquiries, data usage checks, top‑ups, and plan changes, reducing call volumes and wait times.

Resolve billing and technical issues

Triage service disruptions, billing disputes, and device configuration questions quickly, handing off to agents when necessary.

Reduce churn and increase revenue

Use AI‑driven segmentation to offer personalised retention deals and targeted upgrades based on usage patterns.

Lola – Advanced Ai Voice Bot

Worktual’s Lola Ai Telecommunications Voicebot enables natural, multi‑lingual conversations for customers who prefer phone support or require urgent assistance. It maintains professional tone and regulatory compliance while scaling effortlessly during spikes.

Intelligent call triage

Route calls by intent – billing, network, plans, technical support – and prioritise emergencies to improve first‑contact resolution.

24/7 service and outage updates

Deliver continuous support for balance checks, roaming status, outage notifications, and appointment booking, reducing after‑hours pressure on staff.

Human‑like empathy and clarity

Provide consistent, natural dialogue that reassures customers, maintains trust, and adheres to regulatory scripts.

Ai Contact Centre

Worktual’s Ai Telecommunications Contact Centre consolidates every customer interaction – chat, email and voice – into one secure, intelligent platform. This unified system equips agents with the context and tools they need to resolve issues faster and more effectively.

Unify communication channels

Integrate web, app, SMS, social and call interactions to ensure customers never have to repeat themselves.

Empower agents with real‑time insight

Provide suggested responses, network status, account history, and risk indicators during live interactions.

Leverage data and analytics

Detect churn signals, analyse sentiment and track outage patterns to guide proactive outreach and resource planning.

Two pathways, one promise

With Worktual, organisations can plug in proven Ai Solutions today, or co-create bespoke intelligence that compounds into competitive advantage. Either way, we don’t sell tools – we build the Ai behind their next breakthrough.

Move Fast

Select a ready solution to unlock immediate ROI.

Talk to us about our solutions

Think Bigger

Brief us to build a tailored system around your stack, processes, and ambition.

Talk to us about a tailored system

All Worktual Ai Solutions operate within secure data frameworks to safeguard customer information and ensure compliance with Ofcom regulations, GDPR, and industry standards.

Our Solutions

Customer Data
Platform

Gather, organise, and unify customer data from all sources. Create comprehensive profiles that personalise experiences, enhance targeting, and align marketing, sales, and support teams.

✔ A single platform for all customer data
✔ Integrate every channel seamlessly
✔ Cleanse and merge data effortlessly
✔ Uncomplicated activation

Customer Value
Management

Use real-time insights to track, segment, and grow customer value. Boost customer retention and revenue with smarter customer segmentation and personalised customer journey.

✔ Spot early signs of churn
✔ Identify big spenders
✔ Maximise customer retention
✔ Drive growth with data-driven insights

Campaign
Management

Easily create, schedule, and oversee campaigns across multiple channels. Reach your audience precisely using tools designed for consistency, timing, and easily generated campaigns.

✔ All channels, one dashboard
✔ Ai-powered agent assistance
✔ Designed for scalability
✔ Live insights and Automated replies

Lola –
Advanced Chatbot

Lola understands subtle cues like intent, tone, and complexity plus drives lead generation. She enables businesses to manage thousands of chats efficiently, delivering consistent, 24/7 support.

✔ Cutting-edge conversational Ai
✔ Deeper customer insights
✔ Fully automated support from start to finish
✔ Fast launch–rapid learning

Lukas –
Standard Chatbot

Lukas manages routine tasks like appointment bookings, scheduling, form submissions, and payment processing across web, WhatsApp, Instagram, and Meta platforms.

✔ Task-oriented Ai assistant
✔ Quick and dependable responses
✔ Simple setup process
✔ Provides 24/7 customer support

Ai Contact
Centre

Unify every channel into a single intelligent platform. Featuring built-in automation and agent support tools, our contact centre solution helps your team respond quickly and smoothly.

✔ All channels, one dashboard
✔ Ai-powered agent assistance
✔ Designed for scalability
✔ Live insights and Automated replies

Ticketing
System

Utilize real-time dashboards to monitor agent workloads, keep an eye on SLA deadlines, detect delays early, and guarantee every support ticket gets addressed promptly.

✔ Keep track of every request
✔ Simple assignment process
✔ Resolve issues more quickly
✔ Direct tickets to the proper agent