Worktual delivers advanced omnichannel AI contact centre solutions that boost satisfaction, drive engagement, and turn your agents into high-performing heroes. As a virtual contact centre, Worktual gives your team the tools to support customers from anywhere - with consistency, speed, and impact.
Generative-AI for seamless customer engagement through our contact centre solution
An AI contact centre helps you support customers quickly, personally, and when it matters most.
The result? Happier customers who become loyal brand ambassadors - growing your reputation, expanding your customer base, and building a stronger, more scalable business. With an AI-powered omnichannel contact centre, you can deliver consistent, high-quality service across every channel, from one smart platform.
Unleashing the power of AI-powered omnichannel experiences
Our AI-powered omnichannel communications bring game-changing benefits by making sure that no matter how customers connect, the experience feels like a smooth journey. This not only keeps customer’s happy and coming back, but it also helps businesses understand what people like and tailor their efforts to make interactions even better, leading to more sales and success.
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Bringing personality to the conversation
Worktual’s virtual assistant for customer support replaces outdated phone menus with intelligent, conversational-AI. It understands customer intent, answers questions accurately, and routes calls efficiently - creating faster, more personal experiences. As part of a virtual agent contact centre, it helps reduce wait times, ease pressure on your team, and keep customers smiling.
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Your customer-support agent’s new best friend
Agent Assist empowers your agents by providing them with automated assistance, contextual recommendations, and next-best actions across channels. Agent Assist integrates with digital and voice conversations from day one. Capabilities like automatic knowledge support and agent automation come standard, and the overall agent experience is tailored to the channel, making it simple and easy to use.
Learn moreChoose the right Contact Centre Solutions for your Business - it's as easy as 1, 2, 3!
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Take charge of your customer support experience with our optimised omnichannel contact centre, ensuring effortless control at your fingertips
- Maximise your contact centre's efficiency and customer satisfaction with skill-based call routing. Get customers to the right agent, every time!
- Ensure the quality standards are being met, identify areas for improvement, and provide coaching and feedback to agents.
- Engage your visitors with customised messages tailored to your website's purpose, and improve their experience with our powerful proactive chat invitations!
- Set your business up for success with customisable business hours so you never miss a call or message.
- Broadcast important messages to your agents in seconds to keep them informed and engaged.
- Easily connect with your customers through social media integration, enabling communication on their preferred platforms.
Check out the full features of our contact centre solution
Have questions?
We'll do our best to answer the most frequently asked questions.
An AI-powered contact centre (sometimes called a virtual call centre UK) uses artificial intelligence to handle and assist with customer interactions across channels like voice, chat, and email. It understands customer intent, routes queries efficiently, automates routine tasks, and provides instant, accurate responses — freeing up your agents to focus on more complex support needs.
AI contact centre software improves customer support by delivering faster responses, 24/7 availability, and unique, personal experiences. It reduces the workload on your team, increases first-contact resolution rates, and boosts customer satisfaction through smarter automation and real-time assistance.
Yes - AI contact centres significantly reduce call wait times by automating call routing, handling simple queries instantly, and prioritising urgent cases. This means shorter queues, less customer frustration, and more efficient use of your support team’s time.
A strong AI customer service platform includes features like natural language processing (NLP), real-time chatbots, automated workflows, smart routing, CRM integration, sentiment analysis, and self-service tools - all designed to enhance speed, accuracy, and the overall customer experience.
Yes. Our AI contact centre solution operates around the clock, ensuring your customers always get support, especially outside business hours. It never sleeps, so you don’t have to staff up just to stay responsive.
Worktual’s AI contact centre integration with CRM systems ensures all customer data and interaction history is available in real time. This allows agents and virtual assistants to deliver more personalised support, automate ticketing, and update records seamlessly across platforms.
Absolutely. Our omnichannel AI contact centre software lets you manage customer interactions across chat, email, voice, and even social — all from a single platform. Your customers get a consistent experience, no matter how they reach out.
Yes. We offer scalable AI customer service for enterprises capable of handling thousands of conversations simultaneously. Whether you’re growing rapidly or supporting a large user base, our platform flexes to meet your needs.
AI automates customer service by taking over repetitive queries like FAQs, order updates, and account resets. It can triage tickets, escalate when needed, and complete routine workflows - reducing manual work and speeding up service.
Industries that see the most value from an AI contact centre include eCommerce, finance, telecoms, healthcare, travel, and utilities p- anywhere customer expectations are high and round-the-clock support is critical.
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