Clear ticket flow
Route, track, and solve tickets easily
Assign support requests with ease, track progress at every stage, and resolve queries using one clear, shared AI ticketing system workspace.
Built-in intelligence
Let AI do the heavy lifting
Speed up replies, spot blockers early & balance agent workload using real-time suggestions and insights powered by AI
Tailored for teams
Customise forms and automate actions
Create custom ticket forms, trigger actions automatically, and run support operations your way using flexible, easy-to-configure system controls
Complete ticket view
See progress and performance clearly
Track every ticket by type, status, and priority using live dashboards, and receive alerts before issues go unresolved with your unified support ticketing system.
Stay on top always
Use real-time dashboards to track agent workloads, monitor SLA timelines, identify delays early, and ensure every support ticket is handled without being missed or ignored
Manage support in real time
View open, pending, and resolved tickets live
Track overdue tickets and daily spikes
Spot issues early with visual trends
Work smarter with AI
Leverage built-in AI to analyse trends, forecast incoming ticket volumes, and instantly suggest the most effective next action for faster, smarter support resolution
Get insights and suggestions fast
View ticket summaries at a glance
Predict SLA risks before they happen
Auto-assign tickets based on skill match
Keep everything organised
Sort tickets efficiently using tags, statuses, and types. Quickly find relevant requests without wasting time or losing track of progress
Structure tickets your way
Use custom labels for better filtering
Group by topic, issue, or urgency
Quickly search and report on trends
Collaborate in one space
Agents collaborate easily with internal chat and timeline logs, staying within the ticket workspace for seamless updates and communication
Improve teamwork and visibility
Share updates privately with teammates
Track every action in a ticket log
Handover tickets with full context
Seamless Integrations with Your Favorite Tools
Connect effortlessly with CRMs, calendars, and e-commerce platforms.
Our bot helps you sync data without disrupting your workflow
Why teams love smart ticketing
William AshworthIT Manager
Setting up roles, automations, and workflows was straightforward. The system adapts to how we work instead of forcing us into rigid rules
Harry SterlingSupport Agent
I love how tickets get assigned based on skills and workload. It’s fair, fast, and means I’m always working on something I’m equipped to handle.
Nigel ThorneSupport Team Lead
The AI insights are brilliant. We’ve started using them to predict volume spikes and rebalance queues proactively. It’s like having an extra manager on the team.
Eleanor VanceSupport Agent
The ticket workspace makes my day smoother. Everything I need — customer info, past chats, even AI reply suggestions — is right there. I spend less time switching tabs and more time resolving issues
Beatrice HarringtonSupport Team Lead
With the dashboard and SLA tracking, I can spot bottlenecks before they become problems. It’s helped us reduce overdue tickets and respond faster as a team
William AshworthIT Manager
Setting up roles, automations, and workflows was straightforward. The system adapts to how we work instead of forcing us into rigid rules
Harry SterlingSupport Agent
I love how tickets get assigned based on skills and workload. It’s fair, fast, and means I’m always working on something I’m equipped to handle.
Nigel ThorneSupport Team Lead
The AI insights are brilliant. We’ve started using them to predict volume spikes and rebalance queues proactively. It’s like having an extra manager on the team.
Eleanor VanceSupport Agent
The ticket workspace makes my day smoother. Everything I need — customer info, past chats, even AI reply suggestions — is right there. I spend less time switching tabs and more time resolving issues
Beatrice HarringtonSupport Team Lead
With the dashboard and SLA tracking, I can spot bottlenecks before they become problems. It’s helped us reduce overdue tickets and respond faster as a team
William AshworthIT Manager
Setting up roles, automations, and workflows was straightforward. The system adapts to how we work instead of forcing us into rigid rules
Key support essentials
Everything you need to manage tickets
Multiple channel options
Create support tickets from email, portal, live chat, phone, and website widgets with unified tracking
Custom workflows allowed
Easily set up ticket forms, routing paths, and response triggers to streamline support and guide agent actions
AI speeds things up
Use built-in AI to summarise queries, assign priorities, and support faster, more accurate ticket handling
A clear workspace
View all ticket details, replies, and activity logs in one place for quicker, clearer agent workflows
Built-in SLA tracking
Monitor reply time, get alerted to delays, and keep tickets on track with built-in SLA tracking
Secure user roles & access
Secure your system with role-based access, permission controls, and password policies for safe ticket handling
Bespoke Ai for Industries
Our Advanced Ai Solutions are built to tackle real business challenges whether it’s streamlining customer support, improving decision-making, or driving smarter workflows.
Frequently asked questions
Chat to us today
Whether you’re scaling a startup/SME or evolving an enterprise, we’ll help you build bespoke Advanced Ai Solutions that keep you ahead–not just today, but tomorrow.
