Clear ticket flow
Route, track, and solve tickets easily
Assign support requests with ease, track progress at every stage, and resolve queries using one clear, shared workspace
Built-in intelligence
Let AI do the heavy lifting
Speed up replies, spot blockers early & balance agent workload using real-time suggestions and insights powered by AI
Tailored for teams
Customise forms and automate actions
Create custom ticket forms, trigger actions automatically, and run support operations your way using flexible, easy-to-configure system controls
Complete ticket view
See progress and performance clearly
Stay on top always
Use real-time dashboards to track agent workloads, monitor SLA timelines, identify delays early, and ensure every support ticket is handled without being missed or ignored
Manage support in real time
View open, pending, and resolved tickets live
Track overdue tickets and daily spikes
Spot issues early with visual trends
Work smarter with AI
Leverage built-in AI to analyse trends, forecast incoming ticket volumes, and instantly suggest the most effective next action for faster, smarter support resolution
Get insights and suggestions fast
View ticket summaries at a glance
Predict SLA risks before they happen
Auto-assign tickets based on skill match
Keep everything organised
Sort tickets efficiently using tags, statuses, and types. Quickly find relevant requests without wasting time or losing track of progress
Structure tickets your way
Use custom labels for better filtering
Group by topic, issue, or urgency
Quickly search and report on trends
Collaborate in one space
Agents collaborate easily with internal chat and timeline logs, staying within the ticket workspace for seamless updates and communication
Improve teamwork and visibility
Share updates privately with teammates
Track every action in a ticket log
Handover tickets with full context
Connect your tools
Integrate with CRMs and contact centre solutions
Key support essentials
Everything you need to manage tickets
Multiple channel options
Create support tickets from email, portal, live chat, phone, and website widgets with unified tracking
Custom workflows allowed
Easily set up ticket forms, routing paths, and response triggers to streamline support and guide agent actions
AI speeds things up
Use built-in AI to summarise queries, assign priorities, and support faster, more accurate ticket handling
A clear workspace
View all ticket details, replies, and activity logs in one place for quicker, clearer agent workflows
Built-in SLA tracking
Monitor reply time, get alerted to delays, and keep tickets on track with built-in SLA tracking
Secure user roles & access
Secure your system with role-based access, permission controls, and password policies for safe ticket handling
Why teams love smart ticketing
Discover how fast workflows, clear visibility, and easy collaboration make support better for agents and managers alike
The ticket workspace makes my day smoother. Everything I need — customer info, past chats, even AI reply suggestions — is right there. I spend less time switching tabs and more time resolving issues
Eleanor VanceSupport Agent
With the dashboard and SLA tracking, I can spot bottlenecks before they become problems. It’s helped us reduce overdue tickets and respond faster as a team
Beatrice HarringtonSupport Team Lead
Setting up roles, automations, and workflows was straightforward. The system adapts to how we work instead of forcing us into rigid rules
William AshworthIT Manager
Built for your industry
Support tools for any team size
E-commerce
Handle returns, delivery problems, and customer questions clearly with faster responses and better visibility across teams
Real Estate
Manage enquiries, document requests, and site visits in one place with clear tracking and faster coordination
Education
Support admissions, course access, and technical issues for students and staff with quick, centralised ticket handling
Legal
Track case queries, client communication, and document follow-ups securely with full visibility and role-based access control.
Healthcare
Handle appointment issues, patient records, and service feedback efficiently with organised workflows and timely agent responses
Fintech
Resolve fraud reports, payment concerns, and identity checks quickly with secure workflows and precise agent support tools
