AI-charged customer experience that never feels artificial
Worktual offers enhanced full-service omnichannel contact centre plans to compliment our powerful Xaia chatbox systems, so you can maximise your customer-support offering and optimise your customer experience and engagement.
Harnessing AI for seamless customer engagement
Helping your customers efficiently and effectively when they need it most means more happy customers…and happy customers are your biggest ambassadors. They will be champions for your brand, increase your customer base, and ultimately help build a bigger and better business.
Unleashing the power of AI-fuelled omnichannel experiences
Our AI-powered omnichannel communications brings a game-changing benefit by making sure that no matter how customers connect, the experience feels like a smooth journey. This not only keeps customers happy and coming back, but it also helps businesses understand what people like and tailor their efforts to make interactions even better, leading to more sales and success.
Bringing personality to the conversation
Worktual's conversational Interactive Voice Response (IVR) introduces a revolutionary approach to customer interactions, replacing cumbersome menu options with a natural language virtual assistant. By comprehending customer intent and context, this solution efficiently routes calls, provides accurate information, and ensures personalised experiences. Customers benefit from reduced wait times and tailored solutions, enhancing satisfaction, while businesses streamline operations, lessen agent workloads, and ultimately cultivate lasting customer relationships while optimising costs.
Your new best friend
Agent Assist empowers your agents by providing them with automated assistance, contextual recommendations, and next best actions across channels. Agent assist integrates with digital and voice conversations from day one. Capabilities like automatic knowledge support and agent automation come standard. And the overall agent experience is tailored to the channel, making it easy to use.
Choose your contact centre plan – it's as easy as 1, 2, 3.
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See just how easy Worktual's Xaia can supercharge your communications
Take charge of your customer support experience with our omnichannel approach, ensuring effortless control at your fingertips.
Maximise your call centre's efficiency and customer satisfaction with skill-based call routing. Get every customer to the right agent, every time!
Ensure the quality standards are being met, identify areas for improvement, and provide coaching and feedback to agents.
Engage your visitors with customised messages tailored to your website's purpose, and improve their experience with our powerful Proactive Chat Invitations!
Set your business up for success with customisable business hours. Never miss a call or message with our Application!
Broadcast important messages to your Agents in seconds with our application - Keep them informed and engaged.
Broadcast important messages to your Agents in seconds with our application - Keep them informed and engaged.
Let’s get to Worktual!
