Powering business with CXAI technology

Lola is your supercharged conversational-AI chatbot

Lola : Your conversational AI assistant who understands, empathises, and resolves

Worktual Lola system offers the ultimate supercharged customer experience with human-like conversations. Worktual’s CXAI technology utilises the full range of conversational AI and NLP capabilities to give personalised customer service to optimise engagement and resolution – that gets better every day. The result: customers get speedy resolution on their channel of choice and agents are free to focus on more complicated queries.

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The Worktual Lola system offers:

Conversational-AI messaging
Optimised chatbot functionality
AI-powered agent assistance
Superior lead generation

Supercharge your customer service experience today!

What is Worktual Lola conversational-AI chatbot system and why is it so powerful?

Conversational AI chatbot infused with NLP and machine learning technology represents the forefront of automated communication systems. By leveraging Natural Language Processing (NLP), the chatbot can understand and interpret human language, enabling seamless interactions and understanding of user intents. Machine learning algorithms empower the chatbot to continuously improve its responses and adapt to user preferences over time, ensuring a more personalised and effective user experience. This advanced technology allows the chatbot to handle complex queries, provide accurate information, and even predict user needs based on historical data, ultimately leading to enhanced customer satisfaction and operational efficiency.

Conversational-AI messaging

Lola brings a significant advantage to customer service through its conversational-AI capabilities. Businesses can now effortlessly adapt to a global audience by changing the language of the chatbot automatically to match the preferences of their website visitors. With a choice of languages provided by Worktual, companies can create a more inclusive and accessible online environment. Also, the system allows for the customisation of greetings in the selected language, ensuring that visitors feel welcome and can engage comfortably in their preferred language. This multilingual approach fosters better communication and understanding, ultimately leading to improved customer satisfaction and a more seamless customer experience.

Lola : Optimised to sell and support

Lola is a conversational chatbot platform that gets your customers. She chats like a human, handles transactions like a seasoned pro, and turns customer enquiries into business wins.

Whether it's booking an appointment, processing a payment, managing a return, or tracking a delivery, Advanced Chatbot handles everything in a way that feels just like helpful chat should.

Our Worktual team can train Advanced Chatbot with bespoke AI capabilities tailored to your industry. From intelligent lead generation to advanced automation, Worktual’s conversational chatbot software is built to drive sales, delight customers, and deliver a user-friendly, high-conversion experience every time.

AI-powered agent assistance

AI-powered agent assistance provides many benefits for businesses seeking to improve their customer service operations while keeping costs down. Advanced Chatbot handles multiple chats at once, cutting response times and keeping customers happy.

With conversational chat automation, your support stays fast, friendly, and consistent. Advanced Chatbot can even suggest answers, automate the boring stuff, and help your agents focus on what really matters-solving problems and building relationships.

Need to scale? No problem. This automated conversational AI grows with your business, saving time, cutting costs, and making every interaction count.

Conversational AI for lead generation

Lola doesn’t just support customers—she helps you grow your pipeline too, capturing valuable customer insights during every interaction and turning them into actionable data.

That info is fed into your CRM or campaign tools, letting your team launch smarter, more targeted marketing. Think of her as your always-on, automated lead qualification bot—spotting hot prospects, filtering the rest, and making your outreach sharper and faster.

With Advanced Chatbot, every conversation becomes a chance to convert.

Have questions?

How does the bot work?

A conversational bot works by understanding user input, determining their intent, and generating responses using predefined rules or machine learning algorithms to simulate human-like conversation.

Can the bot be trained to understand industry-specific terminology?

Absolutely, the bot can be trained to understand industry-specific terminology by providing it with relevant training data and fine-tuning its language processing algorithms accordingly.

How does the bot handle multi-turn conversations?

The bot handles multi-turn conversations by maintaining context from previous interactions and guiding the conversation flow accordingly.

Can the bot recognise and respond to different accents or dialects?

Yes, the bot can recognise and respond to various accents and dialects by leveraging advanced natural language processing (NLP) and natural language understanding (NLU) algorithms that are trained on diverse linguistic patterns.

Does the bot offer live chat integration with human agents?

Yes, the bot seamlessly integrates live chat functionality with human agents, enabling smooth transitions between automated and human-assisted support when necessary.

Can the bot provide real-time recommendations or upsell opportunities based on user interactions?

Yes, the bot excels at providing real-time recommendations and upsell opportunities based on user interactions. It leverages user data and behavior patterns to offer personalised suggestions, enhancing the overall user experience and driving potential sales.

Does the bot handle complex queries that require accessing multiple data sources or systems?

Yes, the bot is equipped to handle complex queries that necessitate accessing multiple data sources or systems. It effectively consolidates information from various sources to provide comprehensive and accurate responses to users.

How long does it take to setup Advanced Chatbot?

Advanced Chatbot setup is handled by the experienced technical team at Worktual. Our dedicated professionals ensure a seamless and efficient setup process, taking care of all the technical aspects and configuration steps on your behalf. With their expertise, you can rest assured that Advanced Chatbot will be up and running smoothly, tailored to meet your specific business needs and objectives.

What is a conversational AI assistant, and how can it help my business?

A conversational AI assistant is a smart chatbot powered by artificial intelligence that can understand and respond to customers in a natural, human-like way. It helps businesses by answering questions, handling routine tasks, and guiding customers through journeys—freeing up your team and improving the customer experience at scale.

Can LOLA handle customer support queries 24/7?

Yes! LOLA is a powerful virtual agent for 24/7 customer support. Whether it’s day, night, weekends, or holidays, LOLA is always on—ready to respond instantly, resolve issues, and keep your service levels high without needing a round-the-clock human team.

Is LOLA suitable for small and mid-sized businesses?

Absolutely. LOLA was built to scale, making it an ideal AI virtual assistant for small and mid-size businesses. It’s easy to set up, cost-effective, and grows with you.

How can I use an AI chatbot to generate leads and automate conversations?

An AI chatbot for lead generation and support like LOLA captures customer data in real time during interactions. It can qualify leads, route them to the right team, follow up automatically, and even nurture prospects through automated, engaging conversations-saving your team hours and boosting conversion.

Does LOLA support multiple languages for global customer interaction?

Yes, LOLA is a multilingual AI chatbot solution, designed to support global businesses. It can handle customer queries in multiple languages, providing consistent and helpful support no matter where your audience is located.

What types of customer interactions can LOLA automate?

You can automate customer service with conversational AI across a wide range of interactions—like answering FAQs, booking appointments, tracking orders, processing returns, and much more. If it’s a repeatable task, LOLA can likely handle it-fast, accurately, and with a friendly tone.

Have more questions? Please contact us at support@worktual.com - we're here to help.

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