Powering business with CXAI technology

Lukas is your advanced rule-based chatbot that breaks all the rules!

Lukas is the advanced AI chatbot for business that doesn’t just follow the rules - it writes new ones when needed

Lukas is your smart AI chatbot for customer service - and your all-in-one solution for task automation, appointment booking, and targeted email marketing. With easy, conversational interfaces, it makes tasks feel effortless while ensuring accuracy and real-time availability updates.

Opt in for personalised email updates and reminders, with tailored content and promotions delivered straight to your user's inboxes. Simplify operations, build stronger client connections, and boost your marketing impact - all from one intelligent system.

Choose your plan

What you get with the Worktual Lukas system:

Smart messaging tools to manage conversations with ease
Boosted agent productivity through intelligent automation
Clear, actionable insights with real-time reporting
Advanced chatbot features that scale with your business
AI-powered collaboration to support your team behind the scenes
Built-in lead generation tracking to grow your pipeline
Streamlined appointment booking and targeted email campaigns
Multilingual support to connect with customers in any language

What is Worktual Lukas ML-based customer service - and why is it a valuable asset?

Worktual’s Lukas is a powerful asset in the world of customer support. Designed around predefined logic, it excels at handling routine queries, FAQs, and task-based interactions with speed and accuracy. As an AI chatbot with natural language understanding (NLU), Lukas can guide customers through step-by-step processes, deliver relevant resources, and resolve common issues - from order tracking to account queries.

By reducing wait times, ensuring consistent responses, and freeing agents from repetitive tasks, Lukas helps streamline service operations and improve overall customer satisfaction. While it’s built as a rule-based solution, it plays a crucial role in delivering fast, precise support - allowing human agents to focus on more complex, high-value interactions.

Advanced messaging and control

Lukas is an AI chatbot for customer experience, offering powerful features that improve both service quality and customer satisfaction. It provides predefined responses for agents, enabling fast replies to common queries. With the ability to block or unblock visitors, it also gives teams greater control over website access and user management. Plus, custom branding options ensure Lukas blends seamlessly with your company’s identity, creating a smooth, professional online presence.

Robust Reporting

Lukas includes an AI-powered analytics system that gives you real-time performance insights into every part of your customer experience. From conversations and appointment bookings to email marketing results, you’ll see what’s working and where to improve. Customisable dashboards make it easy to focus on the metrics that matter most to your business. Spot trends, optimise service, and make confident, data-driven decisions - all from one smart reporting hub.

Get started

Appointment Booking & Email Marketing

Lukas is an AI chatbot for appointment booking that takes the hassle out of scheduling. Customers can book at their convenience, with real-time availability and zero back-and-forth - saving your team time and keeping operations running smoothly.

It’s also your engine for AI-powered email marketing. From personalised messages to timely reminders and targeted promotions, Lukas helps you stay connected and drive action - automatically. More bookings, stronger engagement, and less manual work - all in one smart system.

Advanced Chatbot Functionality

Lukas is your advanced AI chatbot, built to understand, adapt, and deliver - instantly. With powerful natural language capabilities, it holds seamless, human-like conversations that feel personal and intuitive. It learns from every interaction, getting smarter with time to serve up accurate answers and proactive support.

As an omnichannel support AI chatbot, Lukas works across voice, chat, email, and more - giving your customers a smooth, consistent experience wherever they reach out. Smarter support, fewer handoffs, and happier customers - all from one intelligent system.

AI-Powered Agent Collaboration

Lukas is built with AI for customer support teams, designed to make collaboration seamless and service smarter. It analyses previous interactions and agent strengths to automatically route queries to the best-fit team member - cutting response times and boosting accuracy.

As an AI-driven customer service platform, Lukas enables real-time teamwork, knowledge sharing, and guided troubleshooting - so agents can handle complex cases faster and more effectively. Better collaboration, quicker resolutions, and a stronger support operation, all powered by Lukas.

Lead Generation Reports

Lukas equips your business with powerful AI lead generation tools that turn every customer interaction into actionable insight. From bookings and conversations to email engagement, it tracks and analyses data automatically, showing you exactly where leads come from and how they convert.

With clear, automated reporting, you can identify high-performing channels, optimise outreach, and grow your pipeline faster. No guesswork, no spreadsheets, just smarter lead generation.

Have questions?

We'll do our best to answer the most frequently asked questions.

What is Lukas?

Lukas is a unique combination of a rule-based bot, appointment booking, and email marketing seamlessly integrated into one platform. This means you can streamline customer interactions, schedule appointments effortlessly, and engage your audience with targeted email campaigns—all in a single, powerful solution.

What are the advantages of using Lukas?

Lukas is an efficient, user-friendly solution that sets up quickly in under 60 minutes. With Worktual's CXAI technology, it scans your website to promptly address queries. Its rule-based logic ensures accurate responses and seamless integration of appointment booking and email marketing functionalities within the bot, enhancing overall customer service efficiency.

How easy is it to set up and customise the rule-based bot for our specific business needs?

Customising the rule-based bot for your business needs is easy. Our intuitive platform lets you tailor the bot's behaviour, integrate it with your branding, and adapt its functionality effortlessly. With comprehensive documentation and a user-friendly interface, you'll be up and running quickly.

Can the bot handle appointment scheduling seamlessly within the conversation flow?

Yes, the bot efficiently manages appointment scheduling directly within the conversation flow, allowing users to book appointments without any disruptions to the conversation.

Can the bot integrate with our existing customer relationship management (CRM) system to synchronise appointment and customer data?

Yes, the bot can integrate seamlessly with your current CRM system, ensuring smooth synchronisation of appointment details and customer information. You can directly use Worktual supporting CRM platforms or connect with API configuration.

How to do payments within the bot?

To process payments within the bot, you can integrate with a payment gateway such as Stripe or PayPal. The bot can guide users through the payment process, securely collecting payment information and completing transactions within the conversation flow.

Can I use Lukas for ecommerce website?

Yes, you can use Lukas for your ecommerce website, especially with integrations like Shopify, WooCommerce, and BigCommerce, which are exclusive for ecommerce. It seamlessly integrates with these platforms, providing enhanced customer support, streamlined order tracking, and personalised product recommendations, ultimately improving the overall shopping experience for your customers.

What is an advanced AI chatbot, and how does it differ from a basic chatbot?

An advanced AI chatbot for business goes far beyond basic, rules-based bots. It uses machine learning and intelligent automation to understand intent, personalise responses, and handle complex queries with ease. Unlike a basic chatbot that follows fixed scripts, an advanced AI chatbot learns and improves over time - helping businesses deliver faster, smarter customer service at scale.

How can an AI chatbot with natural language understanding improve customer support?

An AI chatbot with natural language understanding (NLU) makes conversations feel more human. It can interpret tone, context, and phrasing - even when customers don’t follow a perfect script. That means faster resolutions, more relevant answers, and a smoother support experience that builds trust and satisfaction.

Can I use Lukas for both lead generation and customer engagement?

Yes. Lukas is an AI chatbot for lead generation and customer engagement. It captures leads through smart conversations, qualifies them in real time, and follows up automatically. At the same time, it keeps existing customers engaged through booking reminders, personalised messaging, and 24/7 availability.

Does Lukas support multilingual customer interactions?

Yes, Lukas is a multilingual and scalable AI chatbot platform designed to interact with customers in multiple languages. It enables businesses to offer personalized support across global markets, ensuring seamless communication and enhanced customer satisfaction—no matter where your audience is located.

Have more questions? Please contact us at support@worktual.com - we're here to help.

Let’s get to Worktual!

Choose your plan