The Worktual Xaia2 chatbot system is designed to streamline customer interactions with its user-friendly setup process, Xaia2 enables businesses to quickly integrate the bot into their existing systems without extensive technical knowledge or resources.
Accurately interpret user queries and provide relevant responses in real-time. Whether it's answering frequently asked questions, guiding users through troubleshooting processes, or providing information about products and services, Xaia2 ensures that users receive prompt and helpful assistance, leading to improved customer satisfaction and retention.
Choose your planThe Worktual Xaia2 chatbox system offers:
- Optimised chatbot functionality
- Seamless lead generation
- Post Interaction Sentiment Analysis
- AI-powered agent assistance
- Ticketing System
Supercharge your instant answer companion!
What is the Worktual Xaia2 AI-based customer service based chatbot system and why is it a valuable asset?
Xaia2 stands out as a versatile and efficient general query bot, offering businesses an easy-to-implement solution for enhancing customer support and engagement. Its seamless setup process and efficient bot response capabilities make it a valuable asset for businesses looking to streamline their customer interactions and improve overall efficiency.Xaia2 is Worktual's flagship general query bot, designed to streamline customer interactions with its user-friendly setup process, enables businesses to quickly integrate the bot into their existing systems without extensive technical knowledge or resources. This easy setup ensures that businesses can start benefiting from the bot's capabilities almost immediately after implementation. One of the key strengths is its efficient bot response system. Xaia2 can accurately interpret user queries and provide relevant responses in real-time. Whether it's answering frequently asked questions, guiding users through troubleshooting processes, or providing information about products and services, leading to improved customer satisfaction and retention. Moreover, Xaia2 is highly adaptable and customisable to suit the specific needs of each business. It can be trained to understand industry-specific terminology and workflows, ensuring that it delivers accurate and contextually relevant responses tailored to the unique requirements of the business and its customers.
Post Interaction Sentiment Analysis
Post-interaction sentiment analysis delves into the emotional tone expressed during the interaction, aiming to gauge the user's overall sentiment. The sentiment analysis score is then displayed using a score meter, which visually represents the sentiment score. By offering post-interaction sentiment analysis with a score meter, businesses gain valuable insights into the emotional tone of user queries. This enables them to promptly identify any issues or areas of concern raised by users and take appropriate action to address them. Ultimately, leveraging this analysis facilitates continuous improvement in the quality of interactions, leading to enhanced customer satisfaction and loyalty.
Ticketing System
An integrated feature designed to streamline customer support operations within a business. It functions as a centralised platform for managing and tracking customer inquiries, requests, and issues efficiently. With this feature, incoming customer queries are organised into tickets, each containing relevant details such as the nature of the request, customer information, and status updates. Customers can initiate inquiries or raise issues through various channels like email, chat, or web forms, which are seamlessly converted into tickets within the system. Support agents or teams can then assign tickets based on expertise and workload, ensuring prompt and accurate responses to each query. Priority management allows tickets to be prioritised according to urgency, enabling support teams to focus on critical issues first. Real-time status tracking provides transparency into the progress of each inquiry from submission to resolution.
Have questions?
Setting up Xaia2 on your website is as easy as
1, 2, 3!
- Build knowledge base
- Customise widget
- Copy the generated code and paste it in your website code.
Our team is always here to assist, if needed.
What sets Xaia2 apart is its automatic data scraping feature, ensuring your chatbot is well-informed from the start. Worktual can also collaborate with your team to incorporate additional dataset info if needed.
Have more questions? Please contact us at support@worktual.com - we're here to help.
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